Refund policy

We have a 2-day return policy, which means you have 2 days after receiving your item to request a return. 

To be eligible for a return, the product must be in its original condition, unused, and packed exactly as received. Please keep the original packaging intact and ensure the invoice is available during the return pickup. Products that have been used are not eligible for return or exchange.

Returns and exchanges are accepted only in specific cases. These include receiving a damaged product, receiving an incorrect item, finding the product seal broken at the time of delivery, or receiving a product that was already expired before delivery.

Orders placed during a sale period and items purchased under the gifting category are not eligible for return or refund. Any issue related to the order must be reported within 48 hours of delivery, and a complete unboxing video is required for verification. To start a return, you can contact us at vedurasatvikraj@gmail.com.

If your return is accepted, we will arrange a pickup from the same address where the order was delivered. You will be notified with the expected pickup date once the request is approved. 

If your order is marked as delivered but you notice any discrepancy, please reach out to us within 48 hours. Timely reporting helps us investigate and resolve the concern smoothly.

You can always contact us for any return question at vedurasatvikraj@gmail.com. 

Cancellation Policy
Cancellation requests are considered only if the order has not been shipped. If the cancellation is approved, you will receive a full refund of the paid amount. Vedura Satvikaraj reserves the right to cancel or reject an order in certain situations, such as stock unavailability, pricing or information errors, or concerns identified with customer details.
Unfortunately, we cannot accept returns on sale items or gift cards.

 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. To ensure smooth support in case of missing or incorrect items, we recommend recording a clear unboxing video when you receive your parcel, showing the shipping label and the contents properly. If your refund request is approved, the product must be handed over in its original packaging during pickup. Once the item reaches our warehouse, our team will inspect it, and the refund will be processed based on the condition assessment.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at vedurasatvikraj@gmail.com.